Skip to main content

 Why Doesn't My Insurance Pay for This?

Information from the ADA regarding Dental Insurance:

Having dental insurance or a dental benefit plan can make it easier to get the dental care you need. But most dental benefit plans do not cover all dental procedures. Your dental coverage is not based on what you need or what your dentist recommends. It is based on how much your employer pays into the plan.

When deciding on treatment, dental benefits should not be the only thing you consider. Your treatment should be determined by you and your dentist.

How Dental Plans Work

Almost all dental plans are a contract between your employer and an insurance company. Your employer and the insurer agree upon the amount your plan pays and what procedures are covered.

Often, you may have a dental care need that is not covered by your plan. Employers generally choose to cover some, but not all, of employees' dental costs. If you are not satisfied with the coverage provided by your insurance, let your employers know.

The Role of Your Dental Office

Your dentist's main goal is to help you take good care of your teeth. Many offices will file claims with your dental plan as a service to you. The part of the bill not covered by insurance is your responsibility.

Cost Control Measures Used by Dental Benefit Plans

Key terms used to describe the features of a dental plan may include the following:

UCR (Usual, Customary, and Reasonable) Charges

UCR charges are the maximum allowable amounts that will be covered by the plan. Although these terms make it sound like a UCR charge is the standard rate for dental care, it is not. The terms "usual," "customary," and "reasonable" are misleading for several reasons:

- Insurance companies can set whatever amount they want for UCR charges. They may not match current actual fees charged by dentists in a given area.

- A company's UCR amounts may stay the same for many years. They do not have to keep up with inflation of the costs of dental care.

- Insurance companies are not required to say how they set their UCR rates. Each company has its own formula.

If your dental bill is higher than the UCR, it does not mean your dentist has charged too much. It could mean your insurance company has not updated its UCR charges. It could also mean that the data used to set the UCR is taken from areas of your state that are different from yours.

Annual Maximums

This is the largest dollar amount a dental plan will pay during the year. Your employer decides the maximum levels of payment in its contract with the insurance company. You are expected to pay copayments and any costs above the annual maximum. Annual maximums are not always updated to keep up with the costs of dental care. If the annual maximum of your plan is too low to meet your needs, ask your employer to look into plans with higher annual maximums.

Preferred Providers

The plan may want you to choose dental care from its network of preferred providers. 

Other Cost-Control Measures

- Bundling - Claims bundling is when two different dental procedures are combined by the insurance company into one procedure. This may reduce your benefit.

- Downcoding is when a dental plan changes the procedure code to a less complex or lower cost procedure than was reported by the dental office (see LEAT below).

- Least Expensive Alternative Treatment (LEAT) - Your plan may have a LEAT clause. That means that if there is more than one way to treat a condition, the plan will pay for only the least expensive treatment. However, the least expensive option is not always the best. For example, your dentist may recommend an implant for you, but the plan may only cover less costly dentures. You should talk with your dentist about the best treatment option for you.

Make Your Dental Health the Top Priority

Although you may be tempted to make decisions about your dental care based on what insurance will pay, remember that your health is the most important thing.

Dental insurance is one part of your healthy mouth plan. If you find out what your dental plan covers and plan accordingly, it can help you have a healthy mouth. Work with your dentist to take the best possible care of your teeth so they will last a lifetime!

ADA Healthy Smile Tips

- Brush your teeth twice a day with a fluoride toothpaste.

- Clean between your teeth once a day (floss).

- Eat a healthy diet and limit snacks.

- Visit your dentist regularly.

For more information about taking care of your mouth and teeth, visit, the ADA's website just for patients.

Back to top


 204 McCollum Dr Suite 202
Laramie, WY 82070
(307) 745-8016